Welcome to Shobigo. By accessing or using our website and purchasing products from Shobigo, you agree to comply with and be bound by the following Terms & Conditions.
Shobigo is an online e-commerce platform serving customers within Bangladesh. We offer various food, grocery, household and other consumer products through our website.
To create an account, you may be required to provide accurate information including your phone number, email address and password.
You are responsible for keeping your account information and password secure. You are also responsible for all activities performed through your account.
You must provide accurate and up-to-date information when creating or using your account.
You may place an order without creating an account, where guest checkout is available.
However, creating an account may provide a better experience for managing orders and account information.
We make reasonable efforts to ensure that product names, descriptions, images, prices and other information displayed on our website are accurate.
However, product packaging, appearance or other visual details may occasionally differ from the images displayed on the website.
Product availability may change without prior notice.
All prices displayed on Shobigo are in Bangladeshi Taka (৳), unless otherwise stated.
Product prices, delivery charges, discounts and promotional offers may change at any time.
We may cancel or modify an order if a pricing or product information error occurs.
When you place an order, you are making a request to purchase the selected products.
An order is considered accepted when Shobigo confirms the order.
We reserve the right to cancel or reject an order due to product unavailability, pricing errors, incorrect customer information, suspected fraudulent activity or other legitimate reasons.
We deliver products to locations within Bangladesh where our delivery service is available.
Delivery time may vary depending on location, product availability, courier operations, weather, traffic and other circumstances beyond our control.
The applicable delivery charge will be displayed during the ordering process.
Order cancellation, return, replacement and refund requests are subject to Shobigo’s applicable Return & Refund Policy.
Customers may be required to provide relevant order information and supporting details when requesting a return, replacement or refund.
Customers must provide correct delivery information, including name, phone number and delivery address.
Shobigo will not be responsible for delivery problems caused by incorrect or incomplete information provided by the customer.
Customers must not use the website for fraudulent, unlawful or unauthorized activities.
Promotional offers, discount codes and other campaigns may have specific terms, eligibility requirements and validity periods.
Shobigo reserves the right to modify or withdraw promotional offers at any time.
The content available on Shobigo, including logos, branding, text, graphics, images and other materials, may be protected by applicable intellectual property laws.
You may not reproduce, distribute, modify or commercially exploit Shobigo’s content without prior written permission.
Your personal information is handled in accordance with our Privacy Policy.
By using Shobigo, you acknowledge that you have read and understood our Privacy Policy.
We aim to keep Shobigo available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free or available at all times.
We may temporarily suspend or modify services for maintenance, security, updates or other operational reasons.
Shobigo may update these Terms & Conditions from time to time.
Any updated version will be published on this page with a revised “Last Updated” date.
If you have any questions regarding these Terms & Conditions, please contact Shobigo through the contact information provided on our website.
